Brookstone in Concord, CA Open now

Reviews about Brookstone

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  July 02, 2019, by Mayra Riedel
  Steve Hay the manager is very rude. I came in with a return from an online purchase. Before purchasing $200 headphones on sale I read the reviews and return policy. (All merchandise (except massage chairs) purchased from Brookstone in new condition with original packaging may be exchanged or refunded in the original form of payment within 60 days of purchase with an original receipt). When I opened the box to show Steve he said "Nasty these have been used and you cannot return personal products". I showed him the return policy above and only then did he agree to return them but he pulled out a piece of paper from behind the counter saying that personal products couldn't be returned. Misleading and shady. Do you to my experience with Steve I will never consider shopping at Brookstone or recommend it to anybody .